Order cancellation policy

1. Order Cancellation Conditions

The order can be canceled within 48 hours of its validation, provided it has not yet been shipped. In this case, you can contact our customer service directly to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by e-mail or phone, providing your order number, proof of payment and, if necessary, any other information allowing the transaction to be identified. Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the result and proceed with the refund within the indicated deadlines.

3. Refund Procedure

After confirmation of the return, we will process the refund within 1 to 5 working days. The refund will be made via the same payment method used when ordering (Visa, MasterCard). We undertake to finalize the process as soon as possible after validation.

The return period is 14 days.

4. Delivery Fees

Free shipping: orders from €200.00

Standard delivery: orders from €0.01 to €199.99 — €20.00

5. Contact

Website name: les lutins de Lugdunum
Address: 2 rue St Georges, 69005 Lyon, France
Phone: +33 4 78 37 49 65
E-mail: info@leslutinsdelugdunum.com
Customer service: Monday to Friday, from 09:00 to 18:00 (CET)